Effective Date: September 8, 2026
At FlyGo Tripmate Tours & Travels, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our travel-related services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website or contact us:
Personal Information
- Full name
- Date of birth
- Phone number
- Email address
- Residential or billing address
- Nationality
- Passport details
- Visa-related information
- Travel preferences
- Information provided through booking or enquiry forms
Travel and Booking Information
When you book or enquire about our services, we may collect information necessary to arrange:
- Umrah packages
- Domestic tours
- International tours
- Visa services
- Flights
- Hotel accommodation
- Transportation
- Other travel-related services
Payment Information
If you make a payment through our website or a third-party payment provider, payment information may be processed by the relevant payment service provider.
We may receive transaction-related information such as payment status, transaction reference number, and transaction amount.
We do not knowingly store complete debit or credit card details on our servers unless specifically required and legally permitted.
Website Usage Information
We may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of website visits
- Referring website
- General website usage information
2. How We Use Your Information
We may use your information to:
- Respond to enquiries and requests
- Process travel bookings
- Arrange Umrah, domestic, and international travel services
- Assist with visa applications
- Communicate with you regarding bookings or enquiries
- Provide customer support
- Process payments and transactions
- Send booking confirmations and important travel updates
- Improve our website and services
- Prevent fraud, misuse, and unauthorized activity
- Comply with applicable legal and regulatory requirements
3. Sharing of Information
We may share relevant information with trusted third parties when necessary to provide our services.
These may include:
- Airlines and transportation providers
- Hotels and accommodation providers
- Visa processing authorities or authorized agents
- Tour operators and local service providers
- Travel partners
- Payment gateway providers
- Website and technology service providers
- Government or regulatory authorities when legally required
We only share information that is reasonably necessary for the relevant service or legal requirement.
4. Passport and Visa Information
For visa processing and international travel services, we may require travel documents and related information, such as passport details, photographs, and supporting documents.
Such information will be used for legitimate travel, visa, booking, or related administrative purposes and may be shared with authorized service providers or government authorities where necessary.
Customers should ensure that all information and documents provided to us are accurate and valid.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember preferences, and improve website functionality.
You may disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Third-Party Services
Our website may contain links to or use services provided by third parties, including payment providers, social media platforms, analytics services, travel partners, or other external websites.
FlyGo Tripmate Tours & Travels is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those third parties before providing personal information.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Complete bookings and travel arrangements
- Meet legal and regulatory obligations
- Resolve disputes
- Maintain appropriate business and transaction records
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
9. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where applicable
- Ask how your information is being used
- Raise concerns regarding the handling of your personal information
To exercise any applicable rights, please contact us using the details provided below.
10. Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent or authorization where required by applicable law.
11. Marketing Communications
If you provide your contact details and consent to receive promotional communications, we may contact you about travel packages, special offers, destinations, visa services, and other FlyGo Tripmate Tours & Travels services.
You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option where available.
12. Changes to This Privacy Policy
FlyGo Tripmate Tours & Travels may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with the revised effective date.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
FlyGo Tripmate Tours & Travels
Address: Ground Floor, PARCO Building, Old Bus Stand, Thalassery, Kerala, India
Website: tripmate.sanon.in
Email: [tripmateholidayss@gmail.com]
Phone: [+91 99468 22221]
Last Updated: September 8, 2026