Effective Date: September 8, 2026
Welcome to FlyGo Tripmate Tours & Travels. These Terms & Conditions govern your use of our website and the travel-related services provided by us.
By accessing our website, submitting an enquiry, making a booking, or using our services, you agree to comply with these Terms & Conditions. Please read them carefully before using our services.
1. About Our Services
FlyGo Tripmate Tours & Travels provides travel-related services, which may include:
- Domestic tour packages
- International tour packages
- Umrah packages
- Flight bookings
- Hotel and accommodation arrangements
- Visa assistance and related services
- Transportation arrangements
- Customized travel packages
- Other travel-related services
The availability, pricing, inclusions, and conditions of individual services may vary.
2. Booking and Confirmation
A booking request submitted through our website, phone, WhatsApp, email, or other communication channels does not automatically constitute a confirmed booking.
A booking will be considered confirmed only after:
- Required information and documents have been received;
- Availability has been confirmed; and
- Any applicable advance payment or full payment has been received.
We reserve the right to decline or cancel a booking where necessary.
3. Pricing
All prices displayed or quoted by FlyGo Tripmate Tours & Travels may be subject to change based on availability, supplier pricing, exchange-rate fluctuations, taxes, government charges, airline or hotel policies, and other applicable costs.
The final price applicable to a booking will be communicated to the customer before confirmation wherever reasonably possible.
Additional charges may apply for services not specifically included in the selected package.
4. Payments
Customers are responsible for making payments according to the payment schedule communicated by FlyGo Tripmate Tours & Travels.
Failure to make payment within the specified period may result in:
- Cancellation of the booking;
- Loss of availability;
- Changes in package pricing; or
- Applicable cancellation or administrative charges.
Payment confirmation should be retained by the customer for future reference.
5. Cancellation and Refunds
Cancellation and refund policies may vary depending on the service booked and the terms imposed by airlines, hotels, visa authorities, tour operators, transportation providers, and other suppliers.
Any applicable cancellation charges or non-refundable amounts will be communicated where applicable.
Refunds, when approved, may take time to process depending on the relevant service provider and payment method.
Visa application fees, government fees, processing fees, service charges, and other specified non-refundable charges may not be refundable even if a visa application is rejected or cancelled.
6. Changes to Bookings
Requests to change travel dates, passenger details, accommodation, flights, destinations, or other booking arrangements are subject to availability and the policies of the relevant service providers.
Additional charges may apply for changes.
FlyGo Tripmate Tours & Travels cannot guarantee that requested changes will always be possible.
7. Flights and Airlines
Flight schedules, fares, baggage allowances, seat availability, routes, and other airline-related conditions are determined by the respective airlines.
Airlines may change or cancel flights, modify schedules, change aircraft, or impose additional conditions.
FlyGo Tripmate Tours & Travels is not responsible for delays, cancellations, missed connections, baggage issues, or other circumstances caused by airlines or other transportation providers.
We will reasonably assist customers with communication or available alternatives where applicable.
8. Hotels and Accommodation
Hotel accommodation is subject to availability and the terms of the respective hotel or accommodation provider.
Room types, facilities, check-in/check-out times, meals, additional charges, and other hotel policies may vary.
Hotel images and descriptions provided on our website are intended for general information and may not always represent the exact room allocated.
9. Visa Services
FlyGo Tripmate Tours & Travels may provide assistance with visa applications and documentation.
However, visa approval is solely at the discretion of the relevant embassy, consulate, immigration authority, or government agency.
We do not guarantee visa approval.
Customers are responsible for providing accurate, complete, and genuine documents and information.
We are not responsible for visa rejection, delays, additional document requests, processing delays, or decisions made by immigration or government authorities.
10. Passport and Travel Documents
Customers are responsible for ensuring that their passports and other travel documents are valid and meet the requirements of the destination country.
Customers should independently verify requirements relating to:
- Passport validity
- Visa requirements
- Travel permits
- Vaccination or health requirements
- Entry requirements
- Transit requirements
- Immigration regulations
- Other destination-specific requirements
We may assist customers with available information, but final responsibility for meeting entry and travel requirements remains with the traveller.
11. Umrah Packages
Umrah packages may include services such as flights, accommodation, transportation, visa assistance, and other services depending on the selected package.
Specific package inclusions will be communicated at the time of booking.
Customers are responsible for providing accurate documents and complying with applicable Saudi Arabian entry, immigration, visa, and religious travel requirements.
Hotel availability, flight schedules, transportation arrangements, and other services may be subject to changes by the relevant service providers.
12. Customer Responsibilities
Customers agree to:
- Provide accurate and complete information;
- Submit genuine and valid documents;
- Make payments on time;
- Follow airline, hotel, visa, immigration, and government regulations;
- Check booking details carefully;
- Arrive at airports and other departure points on time;
- Inform us promptly of any changes or errors in their booking information.
Customers may be responsible for additional costs resulting from incorrect information, missed departures, invalid documents, or failure to comply with applicable requirements.
13. Third-Party Service Providers
Some services arranged through FlyGo Tripmate Tours & Travels are provided by independent third parties, including airlines, hotels, transportation companies, visa service providers, tour operators, and other travel partners.
Their individual terms, conditions, cancellation policies, and service rules may also apply.
We are not responsible for circumstances beyond our reasonable control caused by independent third-party service providers.
14. Travel Delays and Unforeseen Circumstances
FlyGo Tripmate Tours & Travels is not responsible for losses, delays, cancellations, or additional expenses resulting from circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather
- Pandemics or epidemics
- Government restrictions
- War or civil unrest
- Strikes
- Political situations
- Airport closures
- Airline disruptions
- Immigration restrictions
- Changes in government regulations
- Other force majeure events
We will make reasonable efforts to assist customers where possible.
15. Website Information
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, travel prices, availability, schedules, visa requirements, hotel information, and other details may change without prior notice.
We do not guarantee that all website information will always be complete, current, or error-free.
16. Website Use
Users agree not to:
- Use the website for unlawful purposes;
- Submit false or misleading information;
- Attempt to gain unauthorized access to the website or its systems;
- Introduce viruses, malware, or other harmful material;
- Copy or reproduce website content without permission;
- Interfere with the normal operation of the website.
We reserve the right to restrict or terminate access to the website where misuse is suspected.
17. Intellectual Property
All website content, including text, logos, graphics, images, designs, trademarks, and other materials, is owned by or licensed to FlyGo Tripmate Tours & Travels unless otherwise stated.
Such content may not be copied, reproduced, modified, distributed, or used commercially without prior written permission.
18. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
19. Limitation of Liability
To the extent permitted by applicable law, FlyGo Tripmate Tours & Travels will not be liable for losses or damages arising from circumstances outside our reasonable control or from the acts, omissions, delays, cancellations, or decisions of third-party service providers.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with our services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Thalassery, Kerala, India, subject to applicable law.
21. Changes to These Terms
FlyGo Tripmate Tours & Travels reserves the right to update or modify these Terms & Conditions from time to time.
Updated terms will be published on this page with the revised effective date.
Customers are encouraged to review these Terms & Conditions periodically.
22. Contact Us
For questions regarding these Terms & Conditions or our services, please contact us:
FlyGo Tripmate Tours & Travels
Address: Ground Floor, PARCO Building, Old Bus Stand, Thalassery, Kerala, India
Website: tripmate.sanon.in
Email: [Add official email address]
Phone: [Add official phone number]
Last Updated: September 8, 2026